Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you ("you", "your", or "Customer") and EduBill (ABN 29 627 646 853) ("EduBill", "we", "us", or "our"), a sole trader business registered in Australia.

By creating an account, accessing, or using the EduBill platform at app.edubill.com.au or any associated services (collectively, the "Service"), you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

1. Definitions

In these Terms:

"Account" means the account you create to access the Service.
"Agency" means an Australian-based international education agency (or its offshore branches/partners) that uses the Service.
"Authorised User" means an individual (such as an agency staff member, agent admin, or finance role user) you authorise to access the Service via your Account.
"Customer Data" means any data, information, or content that you, your Authorised Users, or your Agency clients upload to, store in, or generate through the Service, including student records, commission data, invoice data, and uploaded files.
"Documentation" means the user guides, help articles, and other written materials made available by EduBill in relation to the Service.
"Fees" means the subscription fees and other charges payable under these Terms, as set out on the EduBill website at the time of subscription.
"Subscription" means a paid subscription to the Service under one of the plan tiers (Free, Standard, Professional, or Enterprise) offered on the EduBill website.
"Subscription Term" means the period for which you have subscribed to the Service (monthly or annual).

2. The Service

2.1 What EduBill provides

EduBill is a software-as-a-service platform that helps Australian international education agencies manage student enrolments, school commission invoicing, subagent commission tracking, and general invoicing. The Service includes web-based application access, transactional email delivery, PDF invoice generation, and integrations with third-party services such as Stripe for payments.

2.2 What EduBill does not provide

The Service is a software tool. It is not:

legal, taxation, accounting, financial, or regulatory advice;
a guarantee of compliance with Australian education sector regulations, including but not limited to the Education Services for Overseas Students Act 2000 (Cth), the National Code 2018, Ministerial Directions (including but not limited to MD 107 and MD 111), the Education Legislation Amendment (Integrity and Other Measures) Act 2025 (Cth), or any other applicable law or code of conduct;
a replacement for your own record-keeping, audit, or compliance obligations;
a guarantee of business outcomes, commercial results, or any specific financial benefit.

You remain solely responsible for your own compliance with all applicable laws, regulations, ministerial directions, and codes of conduct that apply to your Agency. EduBill makes no representation that use of the Service will result in compliance with any specific law or regulation.

2.3 Service changes

We may modify, update, or discontinue features of the Service from time to time. Where a change materially reduces functionality you rely on, we will use commercially reasonable efforts to give you reasonable advance notice.

3. Account registration and Authorised Users

3.1 Eligibility

To use the Service, you must:

be at least 18 years of age;
have legal capacity to enter into a binding contract;
be acting on behalf of an Agency or Agency-related business;
provide accurate, current, and complete information during registration.

3.2 One free Account per email

You may register one (1) Free tier Account per verified email address. We reserve the right to merge, suspend, or terminate duplicate Accounts created to circumvent this limit.

3.3 Authorised Users

You may invite Authorised Users to your Account, subject to the seat limits applicable to your Subscription tier. You are responsible for:

the acts and omissions of all Authorised Users as if they were your own;
ensuring each Authorised User complies with these Terms;
the security of all login credentials issued under your Account;
promptly removing access for any Authorised User who no longer requires it.

3.4 Account security

You must keep your login credentials confidential and notify us promptly at support@edubill.com.au of any suspected unauthorised access. You are responsible for all activity under your Account until you notify us of a compromise.

4. Subscriptions, fees, and payment

4.1 Subscription tiers

The Service is offered under multiple plan tiers (Free, Standard, Professional, and Enterprise). Current Fees, feature inclusions, and seat/usage limits for each tier are published on the EduBill website. Enterprise tier is available by waitlist or invitation only.

4.2 Billing cycle

Subscriptions are billed monthly or annually in advance, depending on the billing cycle you select at the time of subscription. All Fees are denominated in Australian Dollars (AUD).

4.3 GST

EduBill is registered for Goods and Services Tax (GST). Subscription prices displayed on the EduBill website are exclusive of GST. GST will be added to your invoice at the prevailing Australian rate. A valid tax invoice will be issued by our payment processor on each successful payment.

4.4 Auto-renewal

Subscriptions automatically renew at the end of each Subscription Term for a further term of the same length at the then-current Fees, unless cancelled in accordance with clause 4.6 before the renewal date. By subscribing, you authorise us (through our payment processor) to charge your payment method on each renewal date.

4.5 Price changes

We may change Fees for future Subscription Terms. We will give you at least thirty (30) days' notice by email before any price change takes effect. The new Fees will apply at your next renewal. You may cancel before the renewal date if you do not accept the new Fees.

4.6 Cancellation

You may cancel your Subscription at any time through your Account settings or by emailing support@edubill.com.au. Cancellation takes effect at the end of your current Subscription Term. You will continue to have access to the Service until the end of the paid period.

4.7 14-day refund (first paid subscription only)

If you cancel your first paid Subscription within fourteen (14) days of the initial payment, we will refund the Fee paid for the current billing period. This refund is available only once per Customer (identified by ABN, billing email, or payment method). It does not apply to:

subsequent renewals;
additional seat or usage upgrades after the initial Subscription;
usage that exceeds the Free tier limits during the trial period.

Outside the 14-day window, all Fees are non-refundable except where required by law.

4.8 Failed payments

If a payment fails, we will attempt to charge your payment method again. If payment remains outstanding for more than seven (7) days, we may suspend your access to paid features until payment is received. If payment remains outstanding for more than thirty (30) days, we may terminate your Subscription.

4.9 Quotas and overage

Each Subscription tier has limits on enrolments, invoices, seats, or other usage metrics, as published on the EduBill website. When you reach a hard quota limit, the relevant feature will be blocked until you upgrade your tier or the limit resets at the next billing period. We do not charge overage fees; access is gated instead.

4.10 Taxes (other than GST)

You are responsible for any taxes, duties, or levies (other than Australian GST) that may apply to your use of the Service, including any withholding taxes if you are located outside Australia.

5. Acceptable use

5.1 General rules

You agree not to, and not to permit any Authorised User or third party to:

use the Service in violation of any applicable law, regulation, or code of conduct;
upload, store, or transmit any data through the Service that you do not have lawful right to upload, store, or transmit;
upload, store, or transmit malware, viruses, or any code designed to interfere with the operation of the Service or any third-party system;
attempt to gain unauthorised access to any part of the Service, any other Customer's data, or any underlying infrastructure;
reverse engineer, decompile, or disassemble any part of the Service, except to the extent expressly permitted by law;
use the Service to send unsolicited commercial communications in violation of the Spam Act 2003 (Cth) or any equivalent law;
resell, sublicense, or otherwise commercially exploit access to the Service except as expressly permitted by these Terms;
use the Service to process data of individuals located in jurisdictions where you do not have lawful basis to collect, process, or transfer their personal information;
use the Service in connection with any commission arrangement that is prohibited by Australian law, including (without limitation) onshore-transfer commission arrangements prohibited after 31 March 2026.

5.2 Compliance responsibility (Australian education sector)

Without limiting clause 2.2, you acknowledge that:

you are solely responsible for your Agency's compliance with the Education Services for Overseas Students Act 2000 (Cth), the National Code, all applicable Ministerial Directions, the Education Legislation Amendment (Integrity and Other Measures) Act 2025 (Cth), and any other regulatory framework that applies to your Agency;
the Service is designed to assist with record-keeping and commission calculation, but does not certify, attest to, or guarantee your compliance with any of the above;
you must independently verify any compliance-related output of the Service before relying on it for regulatory purposes.

5.3 Suspension for breach

We may immediately suspend your access to the Service if we reasonably believe you are in material breach of this clause 5 or are using the Service in a way that exposes EduBill or any third party to legal or reputational harm.

6. Customer Data

6.1 Ownership

You retain all rights, title, and interest in Customer Data. EduBill claims no ownership of Customer Data.

6.2 Licence to EduBill

You grant EduBill a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, and display Customer Data solely to the extent necessary to provide the Service to you, comply with applicable law, and enforce these Terms.

6.3 Your responsibility for Customer Data

You represent and warrant that:

you have all necessary rights, consents, and lawful basis to upload Customer Data to the Service and to permit EduBill to process it;
Customer Data does not infringe any third party's intellectual property, privacy, or other rights;
where Customer Data includes personal information of students, subagents, billing school contacts, or any other individual, you have obtained all required consents (including any required parental or guardian consents in respect of students under 18 years of age) and provided all required notices under applicable privacy law in the relevant jurisdictions, including (without limitation) Australia, India, China, Vietnam, Nepal, and any other jurisdiction in which the data subject is located.

6.4 Personal information handling

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.

6.5 Data export and deletion

During your Subscription: You may export Customer Data through the export functionality provided in the Service at any time.
After cancellation or termination: We will retain Customer Data for thirty (30) days after your Account is closed, during which time you may request export by emailing support@edubill.com.au. After this period, Customer Data will be permanently deleted from active systems. Backup copies may persist for a further period until rotated out in the ordinary course of backup retention.

6.6 Backup

We maintain automated backups of the Service. Backups are designed for disaster recovery and continuity of the Service, not for individual Customer data restoration on request. You are responsible for maintaining your own copies of Customer Data critical to your business.

7. Intellectual property

7.1 EduBill's IP

EduBill (and its licensors) owns all rights, title, and interest in and to the Service, the Documentation, the EduBill brand and trademarks, and all related intellectual property. Nothing in these Terms transfers any of these rights to you. You are granted only a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your Subscription Term, in accordance with these Terms.

7.2 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant EduBill a perpetual, irrevocable, worldwide, royalty-free licence to use the Feedback for any purpose without obligation to you.

8. Third-party services

The Service relies on third-party providers including Supabase (database, authentication, and hosting), Vercel (frontend hosting), Brevo (transactional email), and Stripe (payment processing). Your use of those features is also subject to the relevant third party's own terms and policies. EduBill is not responsible for the acts or omissions of third-party providers, except to the extent we have engaged them to perform services on our behalf and they act within the scope of that engagement.

9. Service availability and support

9.1 No SLA

We use commercially reasonable efforts to keep the Service available and functioning, but we do not offer any uptime service level agreement (SLA) or commitment. The Service may be unavailable due to scheduled maintenance, emergency maintenance, third-party provider outages, or other factors outside our reasonable control. No service credits or refunds are payable for periods of unavailability.

9.2 Support

We provide support by email at support@edubill.com.au during Australian business hours (Sydney time, Monday to Friday, excluding public holidays). Response times are commercially reasonable but not guaranteed.

10. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is marked as confidential or that should reasonably be understood to be confidential. This obligation does not apply to information that:

is or becomes publicly known without breach of these Terms;
was rightfully known before disclosure;
is independently developed without use of the disclosing party's confidential information; or
must be disclosed under law, regulation, or court order.

The licence in clause 6.2 is not a breach of this clause.

11. Warranties and disclaimers

11.1 Mutual warranties

Each party warrants that it has the legal capacity and authority to enter into these Terms.

11.2 Disclaimer

Subject to clause 12.1 (Australian Consumer Law), and to the maximum extent permitted by law:

the Service is provided "as is" and "as available";
EduBill makes no warranty that the Service will be uninterrupted, error-free, secure, or free of harmful components;
EduBill makes no warranty about the accuracy, completeness, or reliability of any output produced by the Service, including but not limited to invoice calculations, commission calculations, PDF documents, and exported data - you must independently verify all output before relying on it;
EduBill expressly disclaims all warranties not set out in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

12.1 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted, or modified.

12.2 Liability cap

Subject to clause 12.1, and to the maximum extent permitted by law, EduBill's total aggregate liability arising out of or in connection with these Terms or the Service - whether in contract, tort (including negligence), under statute, or on any other basis - is limited to the lesser of:

(a) the total Fees paid by you to EduBill in the three (3) months immediately preceding the event giving rise to the claim; or
(b) AUD $1,000.

12.3 Resupply remedy

Where liability under the Australian Consumer Law for failure of a non-consumer service guarantee can lawfully be limited under section 64A of the Australian Consumer Law, EduBill's liability is limited (at EduBill's election) to:

supplying the services again; or
paying the cost of having the services supplied again.

12.4 Excluded losses

Subject to clause 12.1, and to the maximum extent permitted by law, EduBill is not liable for any:

loss of profits, revenue, or business opportunity;
loss of goodwill or reputation;
loss of data or loss of use of data;
regulatory fines, penalties, or sanctions imposed on you;
losses arising from your non-compliance with any law, regulation, or ministerial direction;
indirect, incidental, special, consequential, or punitive damages,

even if EduBill has been advised of the possibility of such losses.

12.5 Customer indemnity

You will indemnify EduBill against any third-party claim, loss, or expense (including reasonable legal fees) arising out of or in connection with:

your breach of these Terms;
your breach of any applicable law (including privacy law and education sector regulation);
the Customer Data you upload to the Service, including any claim that the Customer Data infringes a third party's rights or was processed without lawful basis;
your use of the Service in a manner not authorised by these Terms.

13. Term and termination

13.1 Term

These Terms commence on the date you create an Account and continue until terminated in accordance with this clause 13.

13.2 Termination by you

You may terminate by cancelling your Subscription under clause 4.6 and closing your Account.

13.3 Termination by EduBill

We may terminate or suspend your Account immediately on written notice if:

you materially breach these Terms and (where capable of remedy) fail to remedy the breach within fourteen (14) days of notice;
you fail to pay Fees when due and do not pay within seven (7) days of a reminder;
you become insolvent, enter administration, or cease trading;
we are required to do so by law or by order of a competent authority;
we reasonably believe your continued use of the Service exposes EduBill or any third party to material legal, regulatory, or reputational risk.

13.4 Effect of termination

On termination:

your right to access the Service ends immediately;
any Fees paid in advance are non-refundable (subject to clause 4.7 and applicable law);
Customer Data will be handled in accordance with clause 6.5;
clauses 6 (to the extent of accrued rights), 7, 10, 11, 12, 13.4, 14, and 15 survive.

14. Changes to these Terms

We may update these Terms from time to time. We will notify you of any material change by email at least fourteen (14) days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the Service and may cancel your Subscription under clause 4.6.

We will not unilaterally make a change that materially reduces your rights or materially increases your obligations during a paid Subscription Term, except where required to do so by law.

15. General

15.1 Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from them.

15.2 Notices

Notices to EduBill must be sent to support@edubill.com.au. Notices to you will be sent to the email address registered on your Account.

15.3 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to a successor entity (for example, on a sale of the EduBill business) on notice to you.

15.4 Entire agreement

These Terms, together with the Privacy Policy and any order form or written agreement signed by both parties, form the entire agreement between you and EduBill in relation to the Service and supersede any prior agreement.

15.5 Severability

If any part of these Terms is found to be unenforceable, the remainder continues in full force.

15.6 No waiver

A failure or delay by either party to exercise a right under these Terms is not a waiver of that right.

15.7 Force majeure

Neither party is liable for any failure to perform (other than payment obligations) that is caused by events outside its reasonable control, including natural disasters, war, civil unrest, government action, third-party provider outages, or internet failures.

15.8 Relationship

These Terms do not create any agency, partnership, joint venture, or employment relationship between the parties.

16. Contact

For questions about these Terms, please contact:

EduBill
ABN: 29 627 646 853
Email: support@edubill.com.au
Address: 358 Lonsdale Street, Melbourne, VIC 3000, Australia